Shipping & Return
SHIPPING / PROCESSING
- We process orders Monday through Friday 9am-6pm PST. The order processing time is 24-48 hours after the order is placed. The orders received on Friday evening will be processed on the following 2 business days. For expedited shipments, the orders received before noon PST will ship the same day.
- We provide FREE SHIPPING IN CONTINENTAL USA USING UPS GROUD FOR ORDERS ABOVE $200. There will be an option to ship at a faster rate at the checkout with added shipping charge. We also provide worldwide shipping.
- UPS does not ship to PO box.
- USPS Priority Mail - USPS offers 1, 2, 3 day Priority Mail; however, the delivery date is not guaranteed. We have seen increased cases of USPS Priority mail being delayed by 1-3 extra days. Please use UPS 2 or 3 day shipping if need to receive items by a certain date.
- Rush Shipments: UPS 2, 3 day offers guaranteed shipment within promised delivery date.
- Please confirm the shipping address. There will be a charge for changed shipping address after the order has been shipped (UPS charge).
- UPS or USPS tracking number will be sent once the shipment has been initiated. Please use the tracking number to track the package. UPS and USPS ARE THRID PARTY VENDORS. WE DO NOT HAVE CONTROL OVER THE DELIVERY DATE OR ANY UNFORSEEN ISSUES. Delivery times are estimated and not guaranteed. Title and risk of loss for all products once it leaves our warehouse lies solely on shipping carriers. We have no obligation to seek any claim or recovery from the shipping carrier for any damaged or loss during transit. We will do our best to work with shipping carriers to have our products delivered to you on time and in good condition. Customer is responsible for the payment of all taxes, tariffs, duties, and customs charges imposed by the local authorities.
REFUSED / UNCLAIMED SHIPMENTS
There will be 20% restocking fee for refused, insufficient address, and unclaimed shipment along with all shipment charges.
Returns are accepted within 15 days from the purchase date. All packages must remain in original condition with all tags and labels attached. The quantity and the color of sunglasses must remain the same as it was shipped. We recommend all items be inspected upon arrival. After 15 days, no return will be accepted. No exchange is accepted. To initiate a return:
1. Please send us an email at email@example.com within the 15 days from the purchase date with the following information:
- purchase order number
- item numbers and quantity of dozens to be returned.
- the reason for the return
- picture(s) of manufacturing defect or damaged items (only required for returning for defective or damaged)
2. Once we receive the return request, RMA (return merchandise authorization) number will be provided. THE RETURN WILL NOT BE ACCEPTED WITHOUT RMA NUMBER.
3. Please ship the items in the original shipping material or in a sturdy box to prevent damage in transit. Customer is responsible for cost associated with the return shipping except manufacture defects and wrong items sent. THE RETURN MUST BE POSTMARKED WITHIN 7 BUSINESS DAYS FROM THE RMA ORIGINATION DATE. Please include the copy of the RMA in the box and send the shipment to:
1236 Grand Cyn
Brea, CA 92821
4. Once we receive the return package, it will take 2 business days to process the return. THE ORIGINAL SHIPPING COST WILL BE DEDUCTED FOR THOSE ORDERS WHO RECEIVED FREE SHIPPING EXCEPT RETURNS FOR MANUFACTURE DEFECT OR WRONG ITEMS SENT. The refund will be provided in the form of the original payment or in store credit.