SHIPPING / PROCESSING

• The order will be processed and shipped in 1 business day upon receiving the payment.

• We provide FREE SHIPPING IN CONTINENTAL USA USING UPS GROUD FOR ORDERS ABOVE $200. There will be an option to ship at a faster rate at the checkout with added shipping charge. We also provide worldwide shipping.
• We do not ship to PO box due to frequent errors of shipment to PO boxes.
• Please confirm the shipping address. There will be a charge for changed shipping address after the order has been shipped (UPS charge).
• UPS or USPS tracking number will be sent once the shipment has been initiated. Please use the tracking number to track the package. UPS and USPS ARE THRID PARTY VENDORS. WE DO NOT HAVE CONTROL OVER THE DELIVERY DATE OR ANY UNFORSEEN ISSUES. We will do our best to work with shipping carriers to have our products delivered to you on time and in good condition.

 

REFUSED / UNCLAIMED SHIPMENTS

There will be 20% restocking fee for refused, insufficient address, and unclaimed shipment along with all shipment charges.


RETURN POLICY

Returns are accepted within 15 days from the purchase date. All packages must remain in original condition with all tags and labels attached. The quantity and the color of sunglasses must remain the same as it was shipped. We recommend all items be inspected upon arrival. After 15 days, no return will be accepted. No exchange is accepted. To initiate a return:

1) please send us an email at hello@stillfriday.com within the 15 days from the purchase date with the following information:
a. purchase order number
b. item numbers and quantity of dozens to be returned.  
c. the reason for the return
d. picture(s) of manufacturing defect or damaged items (only required for returning for defective or damaged)

2) Once we receive the return request, RMA (return merchandise authorization) number will be provided. THE RETURN WILL NOT BE ACCEPTED WITHOUT RMA NUMBER.

3) Please ship the items in the original shipping material or in a sturdy box to prevent damage in transit. Customer is responsible for cost associated with the return shipping except manufacture defects and wrong items sent. THE RETURN MUST BE POSTMARKED WITHIN 7 BUSINESS DAYS FROM THE RMA ORIGINATION DATE. Please include the copy of the RMA in the box and send the shipment to:
Still Friday
1236 Grand Cyn
Brea, CA 92821

4) Once we receive the return package, it will take 2 business days to process the return. THE ORIGINAL SHIPPING COST WILL BE DEDUCTED FOR THOSE ORDERS WHO RECEIVED FREE SHIPPING EXCEPT RETURNS FOR MANUFACTURE DEFECT OR WRONG ITEMS SENT. The refund will be provided in the form of the original payment or in store credit.